Terms

Service terms

Updated 14 September 2026. Secluded IT Aid, NIF 514828102. Contact: info@secludeditaid.com.

Scope and prices

The service description and any agreed written quotation define the purchased work, deliverables, limits, required information and delivery schedule. An enquiry does not create a payment obligation. Prices include applicable VAT. Extra pages, revisions, implementation, third-party licences and work outside the agreed scope are separately agreed and priced; we do not charge for additional work without agreement.

Starting and delivering work

Work begins after payment, complete intake and any required express request to start during a consumer withdrawal period. Without that request, a later start must be arranged before purchase. Focused check-ups normally take 3–5 business days from the agreed start with complete information. Other services follow their stated timetable. We will explain missing information or delays and agree revised arrangements. Services are delivered digitally, primarily by email; no physical goods are shipped.

Completion

Secluded IT Aid records completion when the agreed work has been performed and the promised deliverables supplied. Completion does not depend on the customer liking the findings or choosing to use them. Customer sign-off is required only if the written quotation expressly includes it. Any contracted review or revision stage must still be delivered. A completion notice does not prevent a customer raising a genuine omission, defect or non-delivery.

Findings and results

Reviews reflect the agreed scope and available evidence at the time. There is no satisfaction guarantee or guarantee of rankings, traffic, sales, platform approval or freedom from security incidents. A report identifying no significant issue may still fulfil the agreed checks. A technical compliance review is not legal advice, and security work is not certified penetration testing unless expressly agreed. These limitations do not excuse failure to deliver the contracted service with the standard required by law.

Customer information and remote work

Provide accurate information and authorise work only on websites, accounts or devices you own or are entitled to control. Do not send passwords, payment credentials or unnecessary sensitive information in ordinary forms. Remote access is arranged separately. Material scope changes require a new agreement.

Languages, appointments and memberships

English is the reference language for completed work. An eligible report translation is an optional, clearly priced addition, charged once per order as displayed. Choosing the website language does not purchase a report translation. Translations are not certified or legal translations.

Appointments use the timezone displayed in booking. Use the confirmation links or email us to request changes. A calendar cancellation does not itself determine refund rights. Monthly memberships renew at the agreed monthly price until cancelled. Cancel before the next scheduled charge to stop that renewal. Monthly scope is limited, unused work does not roll over, and emergency support or unlimited fixes are not included.

Refunds and complaints

We do not offer discretionary refunds for correctly completed work merely because a customer dislikes the findings, changes their mind after applicable withdrawal rights have ended, or expected an unpromised outcome. For a specific fault, missing item or non-delivery, email the order reference and supporting details to info@secludeditaid.com. Where appropriate under law, we will correct or complete our own work without an extra charge. Mandatory rights to other remedies remain unaffected.

Read our refund, cancellation and withdrawal policy for consumer withdrawal and refund procedures, and our privacy notice for information handling. These terms do not restrict mandatory consumer rights, legal complaint routes or access to courts. New terms do not retrospectively alter an existing order without agreement or legal authority.