Digital Service Terms

Digital delivery and service arrangements

Secluded IT Aid supplies digital services. No physical goods are shipped and no physical delivery charge applies. Contact info@secludeditaid.com with your order reference for delivery queries.

Your service description or written quotation specifies the deliverables and timetable. Focused check-ups normally take 3–5 business days after payment, complete intake and the agreed lawful start date. Other services follow their stated timetable. Work beginning during a consumer withdrawal period requires the applicable express request; otherwise a later start must be arranged.

Reports and written findings are delivered to the confirmed email address or agreed electronic delivery method. Check the address supplied and your spam folder, and contact us if delivery is missing. Missing required information or access may affect timing; we will explain what is needed and confirm revised arrangements rather than treating non-delivery as completed work.

Remote appointments use the timezone shown in the booking confirmation. You must be authorised to permit access to the device or account. Access details are arranged separately; do not submit credentials through ordinary forms.

English is the reference language for completed work. Eligible report translations cost the displayed optional fee, charged once per order. Website display-language selection is separate and free. Translations are not certified or legal translations.

Repairs, implementation, additional pages, third-party licences and follow-up projects are excluded unless expressly included. Read the service terms and refund and withdrawal policy. Mandatory rights remain unaffected.