Refund and Withdrawal Information

Refund, cancellation and withdrawal policy

Updated 14 September 2026. Secluded IT Aid, NIF 514828102. All requests: info@secludeditaid.com.

Completed work

We sell the work and deliverables stated in the service description or agreed quotation. We do not offer a satisfaction guarantee. Subject to mandatory rights below, there is no discretionary refund for correctly completed work simply because you dislike the conclusions, disagree with a supported assessment, do not use the report or expected an outcome we did not promise.

Secluded IT Aid records completion when the agreed work is performed and the promised deliverables supplied. Customer approval is not required unless expressly included in the written quotation. Any agreed review or revision stage remains part of our obligations. Identifying no significant issue may still complete an assessment if the agreed checks were performed. Extra work, new design directions and implementation outside the purchased scope require a separate agreement.

Errors, omissions and non-delivery

Email your order reference and the specific issue, with examples where available. We assess the concern against the agreement and evidence. Where correction or completion is the appropriate lawful remedy, we will put our own work right without an extra charge. This does not include unlimited revisions or new services. Mandatory rights to a price reduction, refund or other remedy remain available where applicable. Our completion record does not make us the sole judge of conformity.

Consumer withdrawal

Consumers generally have 14 days from concluding an online service contract to withdraw without giving a reason. Email a clear statement identifying your name, order and service to info@secludeditaid.com. You may use the optional wording below or another clear statement.

Work during that period requires an express request. If you withdraw before completion, a proportionate amount for work already performed may be due where the legal conditions have been satisfied. The withdrawal right is lost after full performance only with the required prior express consent and acknowledgement. Payment, opening an email or receiving a report is not by itself a waiver.

Any required withdrawal refund is made within the applicable statutory deadline, generally 14 days from notice, using the original payment method unless another cost-free method is expressly agreed. Other rights for defective or undelivered work remain separate. Electronic delivery does not automatically remove service-contract withdrawal rights.

Memberships and appointments

Monthly memberships renew at the agreed price until cancelled. Cancel before the next scheduled charge to stop renewal, using your membership account or contacting us. Cancellation does not create a discretionary refund for compliant work already completed, but mandatory rights and rights concerning undelivered work remain. Unused monthly work does not roll over.

Use your booking confirmation links or email us for appointment changes. A calendar cancellation does not itself decide refund entitlement. No automatic no-show charge is imposed by this policy; any specific cancellation charge must have been clearly agreed and be lawful.

Business purchases and complaints

Purchases wholly for business purposes do not generally carry the consumer cooling-off right. The written agreement and applicable law apply. No discretionary satisfaction refund is promised, but we remain responsible for providing the agreed work. Reporting concerns promptly helps investigation and does not shorten statutory claim periods. This process does not restrict legal complaint or dispute routes.

Optional withdrawal statement

To Secluded IT Aid, info@secludeditaid.com: I/we withdraw from the contract for the following service: ____. Ordered on: ____. Order number, if available: ____. Consumer name(s): ____. Consumer address: ____. Date: ____. Signature only if sent on paper. Delete as appropriate. Another clear statement may be used.